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LAUSD to attempt to resolve troubled computerized student information system

Los Angeles Unified School District Superintendent Ramon Cortines assured parents today the district was working to resolve issues with its computerized student information system, and said technology teams are working to ensure students can obtain accurate transcripts.

“As superintendent, I take full responsibility for ensuring that our systems are functioning correctly in support of students,” Cortines wrote in a letter sent to parents. “We are working to resolve problems  that have been identified.”

Cortines, who took over as superintendent last week following the resignation of John Deasy, told the school board last week he would provide the district with weekly updates on efforts to solve problems with the troubled My Integrated Student Information System, or MiSiS.

Troubles with the system have been plaguing the district since the start of the school year, resulting in some students unable to get classes they need, others repeating classes and some students who are nearing graduation and applying for colleges unable to obtain academic transcripts.

Cortines assured parents in his letter that the district has technology experts working with schools to ensure the accuracy of students’ transcripts.

The district has also recruited retired counselors, principals and assistant principals to work with high schools to review and certify transcripts.

The district is also alerting California’s public university systems and other colleges about troubles with the computer system and possible transcript glitches. Additional district staffers are also working to review transcripts, and the hotlines have been established in the four Education Service Centers to address any concerns and follow up on reported problems.

“I appreciate your help and guidance as we move forward in the best interest of our students,” Cortines wrote. “There are going to be mistakes, but we are committed to fixing them. Your children are the reason we are here and we owe it to them to provide absolutely everything they need to achieve their goals.”

Tags: in Education, News
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