CITY OF LOS ANGELES
INTER-DEPARTMENTAL CORRESPONDENCE
Date: June 5, 2009 REF: SPP-213-09
To: All City Department Heads
From: Randi Levin, General Manager
Information Technology Agency
Subject: 311 Reduction in Service — Cancellation of AM Shift
As July 1st, 2009, the Information Technology Agency (ITA) will be eliminating the AM (midnight) Shift, due to Budget Reductions requested of the Agency.
311 currently coordinates calls for many City Departments that will be affected by this change in service. 311 currently receives over 50,000 calls during this shift annually. I have attached the Departmental Breakdown of calls for the shift being eliminated.
311 will continue to take calls from 7 AM .to 11 PM daily, as it currently does. 311 will also be open during Holidays and the 2nd/4th Friday Furloughs.
ITA acknowledges the criticality of departmental business operations. Therefore, it is critical that your staff work with us to coordinate this reduction to minimize future impact to your business operations.
If you have any questions regarding the 311 Reduction in Service, please feel free to contact Kevin Crawford, at (213) 978-3311. Thank you for your cooperation and assistance.
Attachments
cc: ITA Managers
311 Call Volumes for AM Shift for 2008-2009
Department
Annual Volume
Monthly Volume
AGING
52
4
Animal services
1,241
103
City Attorney
215
18
Bureau of Contract Administration
15
1
Bureau of Sanitation
6,229
519
Bureau of Street Lighting
2,109
176
Bureau of Street Services
909
76
Cultural Affairs
11
1
City Administrative Officer
17
1
CCYF
3
0
Community Development
77
6
Ethics
1
0
City Clerk
84
7
Redevelopment
5
0
Controllers
31
3
Planning
24
2
Disability
16
1
Neighborhood Councils.
9
1
Dept of Transportation
7,712
643
Water and Power
2,191
183
Environmental Affairs
1
0
Engineering
25
2
EPD
3
0
ERB
3
0
General Services
124
10
Housing Authority
47
4
Harbor Dept.
1
0
information Technology
689
57
Convention Center
7
1
LACERS
36
3
Building and Safety
1,468
122
Fire Dept.
920
77
Housing
210
17
Homeless Services
37
3
‘ Police
27,343
2,279
Airports
63
5
Libraries
7
1
Mayor
343
29
OOF
141
12
Personnel
105
9
Recreation and Parks
134
11
ZOO
4
0
Total for AM Shift
52,986
4,415
