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311 VICTIM OF BUDGET CUTS

CITY OF LOS ANGELES

INTER-DEPARTMENTAL CORRESPONDENCE

Date: June 5, 2009 REF: SPP-213-09

To: All City Department Heads

From: Randi Levin, General Manager

Information Technology Agency

Subject: 311 Reduction in Service — Cancellation of AM Shift

As July 1st, 2009, the Information Technology Agency (ITA) will be eliminating the AM (midnight) Shift, due to Budget Reductions requested of the Agency.

311 currently coordinates calls for many City Departments that will be affected by this change in service. 311 currently receives over 50,000 calls during this shift annually. I have attached the Departmental Breakdown of calls for the shift being eliminated.

311 will continue to take calls from 7 AM .to 11 PM daily, as it currently does. 311 will also be open during Holidays and the 2nd/4th Friday Furloughs.

ITA acknowledges the criticality of departmental business operations. Therefore, it is critical that your staff work with us to coordinate this reduction to minimize future impact to your business operations.

If you have any questions regarding the 311 Reduction in Service, please feel free to contact Kevin Crawford, at (213) 978-3311. Thank you for your cooperation and assistance.

Attachments

cc: ITA Managers

311 Call Volumes for AM Shift for 2008-2009

Department
Annual Volume
Monthly Volume

AGING
52
4

Animal services
1,241
103

City Attorney
215
18

Bureau of Contract Administration
15
1

Bureau of Sanitation
6,229
519

Bureau of Street Lighting
2,109
176

Bureau of Street Services
909
76

Cultural Affairs
11
1

City Administrative Officer
17
1

CCYF
3
0

Community Development
77
6

Ethics
1
0

City Clerk
84
7

Redevelopment
5
0

Controllers
31
3

Planning
24
2

Disability
16
1

Neighborhood Councils.
9
1

Dept of Transportation
7,712
643

Water and Power
2,191
183

Environmental Affairs
1
0

Engineering
25
2

EPD
3
0

ERB
3
0

General Services
124
10

Housing Authority
47
4

Harbor Dept.
1
0

information Technology
689
57

Convention Center
7
1

LACERS
36
3

Building and Safety
1,468
122

Fire Dept.
920
77

Housing
210
17

Homeless Services
37
3

‘ Police
27,343
2,279

Airports
63
5

Libraries
7
1

Mayor
343
29

OOF
141
12

Personnel
105
9

Recreation and Parks
134
11

ZOO
4
0

Total for AM Shift
52,986
4,415

in News
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